HUMAN AI INTERACTION ASSESSMENT SUITE · AXA
AI Conversation Quality Review
Review how your assistant follows requests, responds to corrections, and recovers from conversational friction.
Discuss a ReviewWhat we examine
AXA examines conversational quality through observer review. The evidence includes the user's objective, response choices, corrections, and recovery events. System self-assessment can be compared where the same conversation boundary is available.
Who this is for
Useful for chatbot builders, product teams and customer-experience teams investigating missed intent and unnecessary correction burden.
What you provide
A bounded, authorized conversation record with message identifiers; the intended task; supported product and configuration details.
What you receive
An evidence-linked dimension profile, correction and recovery log, limitations, and practical improvement recommendations.
A worked example
In a developmental conversation review, an assistant misunderstood a term, then updated promptly after correction. Several AI reviewers overlooked that correction. The assessment made the event visible and distinguished requested explanation from added interpretation.
The resulting review identified supported strengths, scope drift, and practical response changes. The case supplies a worked application; formal human reliability testing remains pending.
Start with a focused pilot
A pilot can review up to five bounded conversations for one product, subject to agreed length and evidence limits. Scope, fee, delivery timing and data handling are confirmed in writing before work begins.
Research and review standards
Created by Susie Sarkozy, Independent Researcher. The suite uses versioned instruments, explicit evidence boundaries and documented reasoning. These services are developmental reviews; independent reliability and broader validity testing are ongoing research requirements.
Findings apply to the reviewed records and configurations. Clinical outcomes, product-wide safety, accredited certification and legal compliance require their own evidence and qualified authority. Client materials remain subject to agreed confidentiality and retention terms. Any use in research, publication or promotional case studies requires separate permission.
Please send a short description of your product and review objective first. We will arrange an agreed process for sensitive materials.
Request Scope and PricingSusie@SusieSarkozy.com · About Susie